Dear Mountaineer families,

As a follow-up to our communication on January 8, 2025, PowerSchool, our student information system provider, had experienced a cybersecurity incident. This incident was on PowerSchools end and did not affect other district servers. On January 29, 2025, PowerSchool began notifying individuals whose information was involved. To support those affected, PowerSchool has partnered with Experian to provide identity protection and credit monitoring services to current and former students and educators, regardless of whether their information was impacted. In the coming weeks, Experian will send direct email notifications from Ps-sis-incident@mail.csid.com (or similar addresses) with instructions on activating these services. Parents/guardians are encouraged to monitor their email, visit PowerSchool’s website for more details, or contact the dedicated support line at 833-918-9464 for any questions.

Below you can find more information from PowerSchool:

What happened?

• PowerSchool, the company that provides our student information system, experienced a cybersecurity incident.
• On January 29, 2025, PowerSchool began notifying individuals whose information was involved.

What is being done?

• PowerSchool has engaged Experian, a credit reporting agency, to provide identity protection and credit monitoring services to current and former students and educators whose information was involved.
• PowerSchool is providing these services regardless of whether an individual's information was involved.
• In the coming weeks, Experian will be sending direct email notifications to involved individuals (or their parent/guardian) for whom PowerSchool has sufficient contact information.
• These notifications will come from Experian, using one of the following email addresses:
• Ps-sis-incident@mail.csid.com
• Ps-sis-incident@mail1.csid.com
• Ps-sis-incident@mail2.csid.com
• PowerSchool has also set up a dedicated, toll-free call center (833-918-9464) to answer any questions about these services and the incident.

Website with more information: http://www.powerschool.com/​security/sis-incident/notice-​of-united-states-data-breach/